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For the widespread establishment of a circular economy, the acceptance of used products among consumers is a prerequisite. This paper investigates the customer experience of product service systems related to used products (PSSuP), such as renting, remanufacturing, and second-hand models, and aims to point out the offering characteristics that effect customer response and customer engagement. This study was conducted by means of a content analysis-based literature review of 69 empirical PSSuP studies. A frequency analysis of the categories that determine customer experience creation was conducted, as well as a contingency analysis to reveal the interrelationship between these categories. On this basis, the different PSSuP types were compared, and four strategic orientations of customer experience creation in PSSuP are pointed out: price, confidence, convenience, and delight orientation. For each of these strategic orientations, supportive PSSuP offering characteristics are specified. Building on the findings of this study, theoretical and managerial implications for product–service systems marketing are pointed out, and the need for research on the role of information and communication technology as an enabler of customer experience creation in PSSuP is highlighted.
Es fällt in Unternehmen immer schwerer, in komplexen Zeiten zukünftige Entwicklungen zu antizipieren. Ein Umstand, der auch das Change Management prägen sollte. Dennoch ist ein methodisch fundierter Umgang mit Nicht-Wissen in der Change-Praxis kaum verbreitet. Erst seit Kurzem wird darüber nachgedacht, wie man beispielsweise das Experiment als zukunftsfähige Methode nutzbar machen kann. Ein Ansatz sind Experimentierräume als ein besonders kennzeichnendes Format einer experimentellen Organisationsentwicklung.
The relevance of Robotic Process Automation (RPA) has increased over the last few years. Combining RPA with Artificial Intelligence (AI) can further enhance the business value of the technology. The aim of this research was to analyze applications, terminology, benefits, and challenges of combining the two technologies. A total of 60 articles were analyzed in a systematic literature review to evaluate the aforementioned areas. The results show that by adding AI, RPA applications can be used in more complex contexts, it is possible to minimize the human factor during the development process, and AI-based decision-making can be integrated into RPA routines. This paper also presents a current overview of the used terminology. Moreover, it shows that by integrating AI, some unseen challenges in RPA projects can emerge, but also a lot of new benefits will come along with it. Based on the outcome, it is concluded that the topic offers a lot of potential, but further research and development is required. The result of this study help researches to gain an overview of the state-of-the-art in combining RPA and AI.
Introduction: Even if there is a standard procedure of CI surgery, especially in pediatric surgery surgical steps often differ individually due to anatomical variations, malformations or unforseen events. This is why every surgical report should be created individually, which takes time and relies on the correct memory of the surgeon. A standardized recording of intraoperative data and subsequent storage as well as text processing would therefore be desirable and provides the basis for subsequent data processing, e.g. in the context of research or quality assurance.
Method: In cooperation with Reutlingen University, we conducted a workflow analysis of the prototype of a semi-automatic checklist tool. Based on automatically generated checklists generated from BPMN models a prototype user interface was developed for an android tablet. Functions such as uploading photos and files, manual user entries, the interception of foreseeable deviations from the normal course of operations and the automatic creation of OP documentation could be implemented. The system was tested in a remote usability test on a petrous bone model.
Result: The user interface allows a simple intuitive handling, which can be well implemented in the intraoperative setting. Clinical data as well as surgical steps could be individually recorded and saved via DICOM. An automatic surgery report could be created and saved.
Summary: The use of a dynamic checklist tool facilitates the capture, storage and processing of surgical data. Further applications in clinical practice are pending.
Transforming our food system is important to achieving global climate neutrality and food security. Germany has set a national target of reaching a 30% share in organic farming to support the goal. When looking at the transformation process from conventional to organic farming, it becomes apparent that measures need to be taken to reach this anticipated goal. A particular emphasis of this work is placed on finding a digital solution and process improvements to ensure longevity and efficiency. Interviews with actors along the farm-to-fork value chain were conducted to identify central barriers and drivers of organic transformation. The results of the interviews show firstly, that three subsystems need to be distinguished when talking about the farm-to-fork value chain: (1) farmers, (2) intermediaries, and (3) the canteen system. Although all three subsystems can be combined to form a coherent value chain, they rarely act and communicate beyond the boundaries of their subsystem. Secondly, we were able to allocate primary barriers and drivers to each of the subsystems, highlighting the need to include all three in the transformation process and aim for a comprehensive digital solution. This work explores the potential of a network-based platform to improve the current practice of rigid and strictly hierarchical value chains. We focus on deriving user requirements from the interviews to describe the necessary functionality of the platform to address the identified barriers and exploit existing drivers.
Der Entwurf analoger integrierter Schaltkreise ist bis heute durch einen weitgehend manuellen Entwurfsstil mit anschließender Verifikation gekennzeichnet. Das Backend dieses Prozesses bildet der Layoutentwurf, der mit der SDL-Methode (schematic driven layout) durchgeführt und mit den Verifikationsschritten DRC und LVS abgeschlossen wird. Als Ziel wird i.a. in Analogie zu den im Digitalbereich existierenden Lösungen eine vollautomatische Layoutsynthese auch für Analogschaltungen angestrebt. Die hier vorgeschlagene neue Designmethodik hat nicht diese vielfach geforderte Layoutsynthese im Analogbereich zum Inhalt. Sie stellt vielmehr einen realistischeren - und aus Sicht des Autors vor allem notwendigen - Zwischenschritt dar. Die Kernaussage besteht darin, dass zunächst eine Methode bereitzustellen ist, bei der alle die Schaltungsfunktion beeinflussenden Randbedingungen (constraints) rechnergestützt prüfbar sein müssen. Erst auf dieser Basis wird es gelingen, in einem weiteren Schritt analoges Layout zu synthetisieren. Diese These wird aus einer Betrachtung der historischen Entwicklung der EDA-Werkzeuge hergeleitet. Die Extrapolation dieser Historie lässt eine Wegskizze für einen neuen "constraint-driven" Designflow erkennen, dessen Hauptvorteil in einer rechnergestützten Absicherung der Schaltungsfunktion besteht. Weitere mögliche neue Merkmale eines solchen Designflows werden diskutiert: Abkehr von den klassischen sequentiellen Designschritten wie Platzierung und Routing hin zu einer "kontinuierlichen" Layoutentstehung und neuartige Chancen für eine wesentlich verbesserte Wiederverwendbarkeit (reuse) von Layoutergebnissen durch die Nutzung höherer Abstraktionsebenen.
The vast majority of state-of-the-art integrated circuits are mixed-signal chips. While the design of the digital parts of the ICs is highly automated, the design of the analog circuitry is largely done manually; it is very time-consuming; and prone to error. Among the reasons generally listed for this is often the attitude of the analog designer. The fact is that many analog designers are convinced that human experience and intuition are needed for good analog design. This is why they distrust the automated synthesis tools. This observation is quite correct, but this is only a symptom of the real problem. This paper shows that this phenomenon is caused by very concrete technical (and thus very rational) issues. These issues lie in the mode of operation of the typical optimization processes employed for the synthesizing tasks. I will show that the dilemma that arises in analog design with these optimizers is the root cause of the low level of automation in analog design. The paper concludes with a review of proposals for automating analog design
Physical analog IC design has not been automated to the same degree as digital IC design. This shortfall is primarily rooted in the analog IC design problem itself, which is considerably more complex even for small problem sizes. Significant progress has been made in analog automation in several R&D target areas in recent years. Constraint engineering and generator-based module approaches are among the innovations that have emerged. Our paper will first present a brief review of the state of the art of analog layout automation. We will then introduce active and open research areas and present two visions – a “continuous layout design flow” and a “bottom-up meets top-down design flow” – which could significantly push analog design automation towards its goal of analog synthesis.
Anders als Digital-ICs, die hochautomatisiert entworfen werden können, ist der Entwurf analoger ICs bis heute Handarbeit. Übliche auf Optimierung basierende Automatisierungsverfahren scheitern. Die Ursachen wurden jetzt in einem Forschungsprojekt untersucht, um neue Ansätze zur Entwurfsautomatisierung analoger ICs abzuleiten.
Über die letzten Jahre nehmen die Verkehrsunfälle zwischen Fahrzeugen und Fahrrädern und Motorrädern immer weiter zu. Die Ursache ist meistens eine unachtsam geöffnete Fahrzeugtür, mit der ein anfahrender Zweiradfahrer kollidiert. Diese Unfälle können verheerende Folgen für alle Beteiligten haben. Aus diesem Grund soll der technologische Fortschritt, welcher sich durch die gesamte Automobilbranche zieht, um eine zusätzliche Komponente erweitert werden. Hierbei handelt es sich um ein System für Zweiradfahrer, welches eine sich öffnende Fahrzeugtür frühzeitig erkennen soll, den Fahrer somit frühzeitig warnen kann und gegebenenfalls Strategien zu Unfallvermeidung einleiten kann. Dieses Konzept soll die Entwicklung des Systems vorgeben und grundlegend erläutern.
Energieversorgungsunternehmen sehen sich gegenwärtig und mit dem Voranschreiten der Energiewende mit einer Vielzahl von Herausforderungen konfrontiert. Die zunehmende Dezentralisierung und Digitalisierung der Energiewirtschaft zwingen die EVU zusammen mit dem steigenden Wettbewerbs- und Kostendruck dazu, von den gewohnten Pfaden des Commodity-Geschäfts abzuweichen und neue Produkte und Dienstleistungen zu entwickeln sowie neue Geschäftsfelder zu erschließen. Die Kunden rücken mit ihren zunehmend individualisierten und komplexen Bedürfnissen in den Mittelpunkt des Interesses. Wollen EVU langfristig am Markt erfolgreich sein, müssen sie sich vom klassischen Energieversorger als Anbieter von einfachen Produkten hin zu innovativen, kundenzentrierten Energiedienstleistern weiterentwickeln. Ein Schlüssel hierfür stellt die Entwicklung von Energiedienstleistungen dar. Gleichzeitig tun sich viele EVU mit dieser Entwicklung jedoch aufgrund interner Hemmnisse wie fehlender personeller Kapazitäten, einer angesichts des dynamischen Marktumfeldes unflexiblen Organisation mit langen Entwicklungsdauern, geringen Budgets sowie mangelndem fachlichen und/ oder methodischen Know-How schwer. Dies zeigen die Ergebnisse der vorliegenden Studie unter Geschäftsführern und Vorständen in der Energiewirtschaft.
Cardiovascular diseases are directly or indirectly responsible for up to 38.5% of all deaths in Germany and thus represent the most frequent cause of death. At present, heart diseases are mainly discovered by chance during routine visits to the doctor or when acute symptoms occur. However, there is no practical method to proactively detect diseases or abnormalities of the heart in the daily environment and to take preventive measures for the person concerned. Long-term ECG devices, as currently used by physicians, are simply too expensive, impractical, and not widely available for everyday use. This work aims to develop an ECG device suitable for everyday use that can be worn directly on the body. For this purpose, an already existing hardware platform will be analyzed, and the corresponding potential for improvement will be identified. A precise picture of the existing data quality is obtained by metrological examination, and corresponding requirements are defined. Based on these identified optimization potentials, a new ECG device is developed. The revised ECG device is characterized by a high integration density and combines all components directly on one board except the battery and the ECG electrodes. The compact design allows the device to be attached directly to the chest. An integrated microcontroller allows digital signal processing without the need for an additional computer. Central features of the evaluation are a peak detection for detecting R-peaks and a calculation of the current heart rate based on the RR interval. To ensure the validity of the detected R-peaks, a model of the anatomical conditions is used. Thus, unrealistic RR-intervals can be excluded. The wireless interface allows continuous transmission of the calculated heart rate. Following the development of hardware and software, the results are verified, and appropriate conclusions about the data quality are drawn. As a result, a very compact and wearable ECG device with different wireless technologies, data storage, and evaluation of RR intervals was developed. Some tests yelled runtimes up to 24 hours with wireless Lan activated and streaming.
In previous studies, we used a method for detecting stress that was based exclusively on heart rate and ECG for differentiation between such situations as mental stress, physical activity, relaxation, and rest. As a response of the heart to these situations, we observed different behavior in the Root Mean Square of the Successive differences heartbeats (RMSSD). This study aims to analyze Virtual Reality via a virtual reality headset as an effective stressor for future works. The value of the Root Mean Square of the Successive Differences is an important marker for the parasympathetic effector on the heart and can provide information about stress. For these measurements, the RR interval was collected using a breast belt. In these studies, we can observe the Root Mean Square of the successive differences heartbeats. Additional sensors for the analysis were not used. We conducted experiments with ten subjects that had to drive a simulator for 25 minutes using monitors and 25 minutes using virtual reality headset. Before starting and after finishing each simulation, the subjects had to complete a survey in which they had to describe their mental state. The experiment results show that driving using virtual reality headset has some influence on the heart rate and RMSSD, but it does not significantly increase the stress of driving.
While driving, stress is caused by situations in which the driver estimates their ability to manage the driving demands as insufficient or loses the capability to handle the situation. This leads to increased numbers of driver mistakes and traffic violations. Additional stressing factors are time pressure, road conditions, or dislike for driving. Therefore, stress affects driver and road safety. Stress is classified into two categories depending on its duration and the effects on the body and psyche: short-term eustress and constantly present distress, which causes degenerative effects. In this work, we focus on distress. Wearable sensors are handy tools for collecting biosignals like heart rate, activity, etc. Easy installation and non-intrusive nature make them convenient for calculating stress. This study focuses on the investigation of stress and its implications. Specifically, the research conducts an analysis of stress within a select group of individuals from both Spain and Germany. The primary objective is to examine the influence of recognized psychological factors, including personality traits such as neuroticism, extroversion, psychoticism, stress and road safety. The estimation of stress levels was accomplished through the collection of physiological parameters (R-R intervals) using a Polar H10 chest strap. We observed that personality traits, such as extroversion, exhibited similar trends during relaxation, with an average heart rate 6% higher in Spain and 3% higher in Germany. However, while driving, introverts, on average, experienced more stress, with rates 4% and 1% lower than extroverts in Spain and Germany, respectively.
To evaluate the quality of sleep, it is important to determine how much time was spent in each sleep stage during the night. The gold standard in this domain is an overnight polysomnography (PSG). But the recording of the necessary electrophysiological signals is extensive and complex and the environment of the sleep laboratory, which is unfamiliar to the patient, might lead to distorted results. In this paper, a sleep stage detection algorithm is proposed that uses only the heart rate signal, derived from electrocardiogram (ECG), as a discriminator. This would make it possible for sleep analysis to be performed at home, saving a lot of effort and money. From the heart rate, using the fast Fourier transformation (FFT), three parameters were calculated in order to distinguish between the different sleep stages. ECG data along with a hypnogram scored by professionals was used from Physionet database, making it easy to compare the results. With an agreement rate of 41.3%, this approach is a good foundation for future research.
Stress is recognized as a factor of predominant disease and in the future the costs for treatment will increase. The presented approach tries to detect stress in a very basic and easy to implement way, so that the cost for the device and effort to wear it remain low. The user should benefit from the fact that the system offers an easy interface reporting the status of his body in real time. In parallel, the system provides interfaces to pass the obtained data forward for further processing and (professional) analyses, in case the user agrees. The system is designed to be used in every day’s activities and it is not restricted to laboratory use or environments. The implementation of the enhanced prototype shows that the detection of stress and the reporting can be managed using correlation plots and automatic pattern recognition even on a very light weighted microcontroller platform.
Stress is recognized as a predominant disease with raising costs for rehabilitation and treatment. Currently there are several different approaches that can be used for determining and calculating the stress levels. Usually the methods for determining stress are divided in two categories. The first category do not require any special equipment for measuring the stress. This category useless the variation in the behaviour patterns that occur while stress. The core disadvantage for the category is their limitation to specific use case. The second category uses laboratories instruments and biological sensors. This category allow to measure stress precisely and proficiently but on the same time they are not mobile and transportable and do not support real-time feedback. This work presents a mobile system that provides the calculation of stress. For achieving this, the of a mobile ECG sensor is analysed, processed and visualised over a mobile system like a smartphone. This work also explains the used stress measurement algorithm. The result of this work is a portable system that can be used with a mobile system like a smartphone as visual interface for reporting the current stress level.
The investigation of stress requires to distinguish between stress caused by physical activity and stress that is caused by psychosocial factors. The behaviour of the heart in response to stress and physical activity is very similar in case the set of monitored parameters is reduced to one. Currently, the differentiation remains difficult and methods which only use the heart rate are not able to differentiate between stress and physical activity, without using additional sensor data input. The approach focusses on methods which generate signals providing characteristics that are useful for detecting stress, physical activity, no activity and relaxation.